Case Manager - Prototypes- Pasadena Mental Health Clinic

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes Pasadena Outpatient Behavioral Health Services provides comprehensive mental health services for our community ages birth through older age. Our continuum of care ranges from prevention and early intervention to intensive outpatient services for those with more serious and chronic conditions, including Full-Service Partnership (FSP) services. Staff provide services at our Prototypes sites and in the community. These services can include individual and group services, medication support, case management, and coordination with other healthcare services.

The Case Manager II delivers client services by coordinating care within the organization's continuum of services and with external human services providers. They collaborate closely with clients to assist in completing intake paperwork, outcome assessments, and applying for benefits. Working alongside a multidisciplinary team, Case Manager II ensures optimal treatment outcomes aligned with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are provided flexibly across outpatient offices, residential treatment settings, or in the community as dictated by client needs and program requirements.

KEY RESPONSIBILITIES
Case Management and Client Support

Complete case management assessment and enter financial and benefit information during client admission.
Monitor client's progress towards treatment plan goals and provide input.
Support client in Medi-Cal application or transfer.
Assess client’s case management needs and complete releases of information.
Connect client to various services: benefits, healthcare, employment, housing, outpatient substance use services, etc.
Coordinate external service linkage and communication (appointments, probation, child visits, court minute orders, etc.).
Complete VI-SPDAT and connect client to housing options.
Collaborate with clients on rehabilitation goals.
Prepare clients for job search and aid with resume writing.
Provide treatment oversight for case management services.
Provide translation services as needed.
Complete client UA tests and documents results (if assigned).
Transport clients as needed.

Child Specific

Provide support for parents and caregivers to strengthen the family members’ network of relationships and community resources.
Provide field-based services as required by the program.
Collaborate with school staff, and advocate and participate in IEP or 504 plan meetings as needed.

FSP-Specific

Complete and submit rent invoices/ flex fund request/ and vendor check requests as needed.
Complete KEC/OMA’s at scheduled due date.
Participate in Outreach and Engagement Process (including commuting into the field as needed).

CRP-Specific

Outreach and engagement for referred individuals and clients struggling to meet probation mandates (Including commuting into the field as needed).
Complete weekly outreach and engagement reports.
Provide jail in-reach and post-release case management as needed. (Services may take place in the office, jails, and probation hubs).
Collaborate with clients and their families to support reintegration into the community.
Coordinate and collaborate with law enforcement to promote compliance and increase the likelihood of success of the client.
Assist with the development of groups and activities that meet the needs of the clients served.
Offer peer support to clients when needed to obtain needed community resources.
Collaborate with outside agencies to help clients obtain needed community resources (housing, sober livings, substance abuse recovery agencies, medical facilities, employment/education agencies, DPSS, DMV or other needed resources).

Documentation

Write progress notes within 24 hours of service delivery.
Write client progress letters and court reports with supervisor approval.
Maintain compliance with clinical documentation standards (HIPAA, 42-CFR, DMH, SAPC).
Complete Peer Reviews (Chart Audits) in a timely manner.

Administrative and Other Duties

Seek clinical consultation in new or high-risk situations.
Maintain expected client care hours and productivity.
Attend and actively participate in assigned supervision.
Participate in agency, team, and assigned meetings.
Participate in training opportunities and complete assigned training.
Communicate collaboratively with all members of the behavioral health team.
Arrange work schedule according to program needs.
Read and respond to emails daily.

Maintain compliance with agency policies and procedures.
Maintain compliance with all relevant standards and regulations.
Maintain compliance with registration or certification requirements, if applicable.
Assist with onboarding and training of new employees, interns, ambassadors, volunteers, etc. or as assigned.

And perform other duties as assigned.

QUALIFICATIONS
Education, Certification, Licensure, and Experience

Option I:

High school diploma or equivalent.
Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, CADTP).
Two years case management experience.

Option II:

High school diploma or equivalent.
Substance Use Disorder Counselor certification from an accredited California agency (CCAPP, CAADE, CADTP).

Option III:

Bachelor’s degree in Social Work, Psychology, or other related field from an accredited institution.

Case management experience.
Experience working with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Rarely

In an average month, employee must travel out of town:

☐ Often (>2x)

☒ Sometimes (<2x)

☐ Never

In an 8-hr workday, employee must:

Not at all

Occasionally
(1/4-2½ hrs.)

Frequently
(2½-5½ hrs.)

Continuously
(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☒

☐

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☐

☒

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

• Usual number

Maximum number

5
20

lbs
lbs

** Usual number
Maximum number

5
20

lbs
lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

Type

Operating desk machines

☒ Yes

☐ No

Type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain