Central Station Alarm Dispatcher
Description
About the Company
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.
The Opportunity
Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential. We are currently seeking operators for 2nd & 3rd shifts.
What You’ll Do
- Respond to alarm activations and follow established procedures to verify events
- Handle a high volume of inbound and outbound phone calls
- Dispatch alarms to police, fire, or emergency services nationwide
- Communicate clearly and professionally during high-pressure situations
- Answer customer questions regarding alarm activity and account history
- Monitor alarm and video systems using company software
- Accurately document all calls and alarm activity
- Adhere to assigned schedules, performance standards, and quality guidelines