Certified Medical Assistant (Float)

Essential Duties and Responsibilities

Clinical Duties

• Room patients and obtain vital signs, including blood pressure, pulse, temperature, height, weight, and oxygen saturation.
• Obtain and document patient medical histories, medication lists, allergies, and chief complaints.
• Prepare patients for examinations and procedures.
• Assist providers during examinations and minor office procedures.
• Perform EKGs, and other diagnostic tests as ordered.
• Administer medications and immunizations as directed and permitted by state regulations.
• Provide patient education regarding medications, treatments, preventive care, and follow-up instructions.
• Monitor and manage clinical supplies, vaccines, and equipment.
• Administer vaccines, blood draws.

Administrative Duties

• Document patient information accurately in the Electronic Health Record (EHR).
• Schedule appointments, referrals, diagnostic testing, and follow-up visits.
• Process prescription refill requests according to office protocols.
• Obtain prior authorizations and assist with insurance-related documentation.
• Answer telephone calls, respond to patient portal messages, and relay information to providers.
• Maintain patient confidentiality and comply with HIPAA regulations.

Care Coordination

• Assist with chronic disease management programs for conditions such as diabetes, hypertension, hyperlipidemia, and COPD.
• Coordinate care with specialists, hospitals, pharmacies, and community resources.
• Support preventive health initiatives, including annual wellness visits and immunization programs.
• Participate in quality improvement and population health activities.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced clinical environment.
• Attention to detail and accuracy in documentation.
• Strong customer service and patient-care skills.
• Ability to maintain professionalism and confidentiality.

Physical Requirements

• Ability to stand, walk, bend, and sit for extended periods.
• Ability to lift and move up to 25 pounds.
• Manual dexterity sufficient to perform clinical procedures and operate medical equipment.

Work Environment

• Fast-paced outpatient primary care/internal medicine clinic.
• Frequent interaction with patients, families, providers, and staff.
• Exposure to communicable diseases and biohazardous materials consistent with healthcare settings.