Chief of Staff - Mile Square Health Center

The Chief of Staff serves as senior advisor and strategic partner to the Chief Executive Officer of Mile Square Health Center, translating the CEO's priorities into coordinated organizational action and ensuring major priorities progress from decision to implementation. The Chief of Staff manages the CEO's executive operating system, including executive meeting cadence, briefing processes, action and decision tracking, strategic priority monitoring, and Board and senior leadership coordination, and supervises the Executive Assistant to the CEO. The Chief of Staff represents the CEO in internal and community settings when delegated. Duties Responsibilities Strategic Advisory Executive Support: • Serves as principal strategic advisor to the CEO on organizational priorities, emerging issues, executive decisions, and enterprise initiatives. • Anticipates issues requiring CEO attention and ensures the CEO receives concise, decision-ready information, including briefing materials, decision memos, talking points, and presentations. • Reviews strategic or sensitive CEO correspondence and determines which matters require CEO involvement and which should be delegated. Enterprise Strategy Execution: • Coordinates development, implementation, and monitoring of the Mile Square strategic plan and annual priorities, aligned with HRSA Health Center Program requirements and UI Health priorities. • Translates CEO and Board priorities into defined initiatives with owners, milestones, timelines, and measures of success; tracks workstreams and identifies initiatives at risk or requiring CEO intervention. • Coordinates cross-functional initiatives spanning multiple executive portfolios and leads CEO-sponsored special projects, analyses, and recommendations. • Monitors strategic implications of clinical, site, compliance, and regulatory matters for the CEO, while operational and regulatory ownership remains with the Chief Operating Officer and Chief of Administration and Development. Executive Coordination CEO Operations: • Designs and manages the executive meeting cadence, including CEO one-on-ones, Senior Leadership Team meetings, strategic planning sessions, and retreats. • Owns the executive action tracker and decision log process; follows up with executives on commitments to the CEO without assuming operational ownership of their departments. • Leads the CEO Executive Operations Center, integrating portfolio metrics into the CEO Dashboard, KPI scorecard, and risk dashboard, and provides a weekly executive briefing to the CEO. Office of the CEO Board Coordination: • Supervises, coaches, and evaluates the Executive Assistant to the CEO and establishes workflows for calendar, correspondence, meeting preparation, and follow-up. • Coordinates preparation of CEO reports, Board materials, and follow-up on Board decisions, preserving governance and compliance responsibilities assigned to the Chief of Administration and Development. External Representation: • Represents the CEO at community, partner, university, and stakeholder meetings when delegated, consistent with CEO direction and University policy, and ensures resulting commitments are tracked. • Supports CEO relationships with community partners, UI Health and UIC leadership, funders, and public officials in coordination with community engagement, government affairs, and development leaders. Patient-Centered Care Confidentiality: • Ensures enterprise priorities are evaluated for their impact on patient access, quality, safety, experience, and health equity, incorporating patient experience data, community needs, and input from the patient-majority Board. • Complies with HIPAA, 42 CFR Part 2 (as applicable), and UI Health privacy and security policies; applies the minimum necessary standard, uses aggregate or de-identified data in executive and Board materials, and reports suspected privacy incidents to the Compliance Office. • Perform other related duties and participate in special projects as assigned.