Cleaner

Title: Facilities Cleaner

Primary purpose of role:

Required to provide a clean and safe environment, identify maintenance issues and open and close buildings where necessary. Working to a scheduled task list delivering cleaning provision to defined service standard, providing support across multiple sites in accordance with the resource plan and staff rota. It is expected that the post holder will be willing to show flexibility to cover alternative sites if it should be required.

Key accountabilities and key measures

Role outcomes

Buildings cleaned, secured and safe for occupants (90%)

Identification and escalation of building defects through appropriate and defined channels (10%)

Role measures

Buildings cleaned in line with the Facilities Team service standards

Buildings maintained to appropriate standards

User satisfaction

Key activities

Cleaning across multiple premises to defined British Institute of Cleaning Science (BICs) standards (80%)

Opening and closing buildings as required by setting and switching off alarms (10%)

Reporting and escalating building defects appropriately to enable resolution (5%)

Respond to call outs when incidents occur (5%)

Carry out other duties appropriate to the grade of the post

Essential qualifications/ knowledge

Basic knowledge of cleaning techniques, COSHH in relation to use of machinery & equipment, working environment and chemicals

Knowledge of working to defined outputs, targets and schedules

Desirable qualifications/ knowledge

Relevant Health & Safety or Facilities Management related qualification

Understanding of working in a cleaning environment

Essential experience

Experience of working flexibly outside of normal working hours

Desirable experience

Experience in a cleaning role

Essential skills

Good communication skills

Ability to work across sites or buildings

Ability to demonstrate an understanding of customer service standards