Clerical & Dispatch Support Position

General Essential Duties & Responsibilities

Clerical Responsibilities

• Manage a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues when possible
• Accurately enter driver and customer information into multiple company systems and platforms
• Remain attentive at the service window to assist drivers, customers, and staff
• Generate and proofread order entries for accuracy; identify and correct discrepancies
• Perform general clerical duties including photocopying, filing, typing, faxing, and scanning
• Communicate and distribute supplier and cost information to the appropriate departments
• Provide backup assistance to coworkers as needed

Dispatch Support Responsibilities

• Provide prompt, professional support to drivers and customers via phone, email, and in-person communication
• Assist in scheduling daily fuel, lubricant, and DEF deliveries
• Communicate load details, delivery instructions, and updates to drivers as needed
• Monitor delivery statuses through GPS and dispatch systems to help ensure on-time service
• Maintain accurate documentation for dispatch activities, delivery confirmations, and order records
• Support driver coordination during peak times, route adjustments, customer changes, or unexpected issues
• Work closely with operations, accounting, and sales teams to ensure smooth daily workflows
• Assist in maintaining compliance with DOT, OSHA, and internal safety policies
• Provide excellent customer service when handling inquiries related to orders and deliveries

Requirements

Qualifications & Skills

• Experience in customer service, scheduling, dispatching, or administrative roles.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
• High level of computer literacy; ability to work within multiple systems at once.
• Strong communication and organizational skills.
• Ability to create and maintain organized filing systems.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Strict attention to detail and accuracy.
• Knowledge of Chicago-area geography or transportation operations is a plus.

Benefits

At Al Warren Oil, we believe in taking care of our employees. In addition to competitive pay, we offer a comprehensive benefits package, which includes:

• Empower 401(K) Retirement Program with a company match from Day 1.
• Blue Cross Blue Shield Health Insurance that includes prescriptions, vision, and dental.
• 3 levels of PPO coverage for individuals and family.
• HSA with Employer Contributions.
• Life Insurance Policy - Additional Life and Disability Coverage Available.
• Paid vacations, time off, and holidays.

We offer these benefits because we understand that our team's well-being is vital to our success. Apply today to become a part of the Al Warren Oil family, where your contributions are valued and your hard work is rewarded.