Client Director - Hospitality & Retail

Qualifications & Experience

• 10+ years of experience in enterprise technology sales, account leadership, or C-level leadership within the retail and hospitality markets, with a proven record of managing large, complex accounts
• Demonstrated success selling to hospitality and retail organizations (hotels, resorts, restaurants, retail, grocery, convenience) at Fortune 1000 or equivalent scale
• Consistent quota attainment with multi-million-dollar annual gross profit responsibility
• Experience in a value-added reseller, systems integrator, OEM, or services organization strongly preferred

Business and Technical Acumen

Working knowledge across multiple domains, including:

• Data Center and Cloud: compute, storage, virtualization, hybrid cloud, and workload placement
• Networking and Edge: SD-WAN, campus and branch, wireless, and store or property connectivity
• Cybersecurity: PCI compliance, zero trust, ransomware resilience, and identity
• Digital Workplace and Customer Experience: collaboration, endpoints, kiosks, and point-of-sale ecosystems
• AI and Data: personalization, demand forecasting, computer vision, and AI-ready infrastructure

Financial Acumen: TCO and ROI modeling, financing and leasing structures, and capital versus operating expense considerations

Sales and Leadership Skills

• Proven ability to engage and influence C-level executives and navigate complex, multi-stakeholder buying decisions
• Strategic account planning, pipeline generation, and forecasting discipline
• Strong negotiation, deal structuring, and commercial acumen
• Excellent presentation, storytelling, and executive communication skills
• Ability to build and maintain strong relationships across the region, including with OEM partners, account teams, and internal stakeholders
• Strategic thinking and business acumen: prioritizes time and resources and aligns investments to territory financial objectives while driving meaningful customer outcomes
• Industry thought leadership: a track record of influencing customer direction through engagements, speaking opportunities, authored content, or industry events

Interpersonal and Professional Skills

Our Client Directors do more than manage accounts. They create momentum by taking initiative, building trust, simplifying complexity, and owning outcomes.

• Self-starter who takes ownership without waiting to be told
• Can-do mindset; finds a way forward rather than dwelling on obstacles
• Resilient competitor with a team-first, accountable approach to winning
• Customer-centric and collaborative, building trust through consistency and follow-through
• Exceptional communication and documentation skills
• Naturally curious with a consultative mindset
• Thrives in fast-paced, high-visibility environments

Education and Certifications

• Bachelor’s degree in business, technology, or a related field, or equivalent experience
• Industry sales certifications and OEM partner credentials are a plus

Travel

• Up to approximately 25–40% travel across the TOLA region, including customer sites, stores and properties, OEM events, and the ATC

Additional Skills: Vertical Depth (a plus, not required)

• Experience with resort and hotel operations or large multi-unit restaurant and QSR environments
• Familiarity with retail technology ecosystems such as point-of-sale, payments, and inventory platforms
• Established relationships with hospitality and retail technology leaders in Texas, Oklahoma, Louisiana, or Arkansas
• Experience selling AI, edge, and cyber resilience solutions into multi-site operators

• Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform:

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $125,000 to $150,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected].