Client Relationship Manager

The client relationship account manager will provide support to Directors and Sales Executives: research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.

Essential Duties & Responsibilities:

This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:

• Account Management:
  • Develop a trusted advisor relationship with clients and customers. Establish themselves as the primary point of contact for assigned customer, needs.
  • Manage projects and ensure consistent processes for project goals and deliverables.
  • Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.
  • Proactively manage customer expectations related to production, quality, and deliveries. Follow-up with customers for orders, inquiries, and concerns.
  • Identify and grow organic business within existing client relationships.
• Business Development:
  • Conduct research on qualified sales prospects and clients to assist in client selection
  • Provide Sales team with Pre-Meeting research.
  • Research industry trends to discover prospective customer needs.
  • Facilitate and manage qualified opportunities through the sales cycle.
  • Engage and communicate with prospects and clients.
  • Share client updates and prospect tracking with the Sales team using CRM tools.
• Key processes and expertise:
  • Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered.
  • Maintain and develop professional and technical expertise by developing corrugated industry knowledge.