Client Service Manager (Accounting & Tax)

• 5+ years of professional experience, including at least 2 years in a client-facing role, with experience delivering services in HR & Payroll, Accounting & Tax, Global Entity Management, or Fund Services.
• Experience managing commercial contracts, including a solid understanding of Service Level Agreements (SLAs), scope definitions, scope changes, and pricing structures.
• Proven ability to apply SLA and scope management principles in day-to-day client management and service delivery.
• Strong relationship management skills, with the ability to build trust-based partnerships and collaborate effectively with clients and internal stakeholders.
• Excellent stakeholder management and communication skills, including the ability to communicate clearly with diverse international audiences and manage expectations effectively.
• Demonstrated experience working within a global matrix organization and collaborating with geographically dispersed teams.
• Strong analytical and problem-solving capabilities, with the ability to identify root causes, implement corrective actions, and drive continuous improvement.
• Basic understanding of project management principles, including planning, prioritization, progress tracking, and managing changing demands.
• Good understanding of contract governance, operational processes, systems, and compliance requirements relevant to the service line.
• Ability to lead and support change initiatives, adapt to evolving business needs, and influence stakeholders to drive improvements.
• Fluent English communication skills (written and verbal); additional language skills are considered an advantage.
• Bachelor’s degree in a relevant field.
• Willingness and ability to travel internationally when required.