Client Success Coordinator, Avani

The opportunity

Avani Media is looking for a Client Success Coordinator to own a portfolio of client accounts, deliver an excellent client experience, and grow those relationships over time.

This role combines account ownership, client communication, campaign coordination, reporting, and account growth. You’ll be the primary contact for your assigned clients, responsible for understanding their goals, keeping programs on track, and identifying opportunities to expand their investment with Avani Media.

You’ll work closely with Operations, delivery teams, service partners, and Client Success leadership to ensure campaigns execute successfully. You’ll also turn client feedback, campaign results, and upcoming priorities into relevant recommendations for additional programs and services.

The ideal candidate is organized, responsive, commercially minded, and comfortable taking responsibility for both client satisfaction and account growth. You’ll have support from leadership on complex strategies, proposals, and commercial discussions while remaining accountable for moving your accounts forward.

Location: United States; Remote; Hybrid in Nashville, TN preferred

What you'll do

Own Client Relationships

• Serve as the primary relationship owner and day-to-day contact for an assigned portfolio of clients.
• Understand each client’s business objectives, target audiences, campaign requirements, KPIs, and upcoming marketing priorities.
• Lead regular client communications, status meetings, and campaign reviews.
• Set clear expectations around deliverables, timelines, responsibilities, and next steps.
• Prepare meeting agendas, document decisions, and ensure commitments are completed.
• Build relationships with additional stakeholders to strengthen Avani Media’s presence within each account.
• Take ownership of client concerns and coordinate the resources needed to resolve them.

Retain and Grow Your Accounts

• Own retention and growth within your assigned portfolio, working toward defined account revenue and expansion goals.
• Maintain practical account plans that outline current programs, renewal dates, client priorities, and growth opportunities.
• Proactively identify opportunities for additional campaigns, services, audiences, business units, and geographies.
• Use campaign performance and client conversations to recommend relevant next steps.
• Introduce Avani Media capabilities that address client needs, including lead generation, content syndication, paid media, ABM, intent intelligence, audience activation, and nurture.
• Develop proposals and present recommendations, partnering with leadership and subject matter experts as needed.
• Follow opportunities from initial discussion through proposal, approval, and campaign launch.
• Maintain accurate records of account revenue, expansion opportunities, renewal timing, and expected next steps.

Coordinate Campaign Onboarding and Delivery

• Collect and organize campaign materials, including assets, audience criteria, account lists, qualification questions, and delivery instructions.
• Confirm that requirements are complete and clearly documented before handing campaigns to Operations and delivery teams.
• Track launch dates, deliverables, milestones, and outstanding items across active programs.
• Coordinate with internal teams and service partners to keep campaigns moving.
• Identify delivery risks early, communicate their impact, and work with the appropriate teams to resolve them.
• Keep clients informed of progress and any changes that affect their programs.
• Confirm final deliverables and guide clients into campaign reviews, renewals, or follow-on programs.

Manage Reporting and Account Health

• Prepare accurate, timely campaign reports using established tools and templates.
• Track delivery and performance against agreed campaign goals.
• Lead results discussions that explain progress, address questions, and establish next steps.
• Identify performance trends and work with internal experts to develop recommendations.
• Monitor account health through client feedback, engagement, campaign results, and renewal readiness.
• Maintain current contacts, campaign details, meeting notes, opportunities, and next steps in Salesforce.
• Keep leadership informed of material account risks and growth potential.

Collaborate Across Avani Media

• Work closely with Client Success, Marketing Architecture, Operations, Campaign Delivery, Sales, and service partners.
• Clearly communicate client objectives, requirements, feedback, deadlines, and opportunities.
• Bring in the right expertise to support recommendations and resolve challenges.
• Keep shared trackers and documentation current.
• Share client insights that can improve Avani Media’s services, processes, and overall client experience.

Who you are

• 2+ years of experience in client success, account management, marketing services, campaign coordination, or a related client-facing role.
• Experience independently managing client relationships, with examples of contributing to retention or account growth.
• Comfortable taking ownership of a portfolio and working toward defined retention and growth goals.
• Highly organized, with strong attention to detail and the ability to manage multiple clients and deadlines.
• A clear, professional communicator who can lead client conversations and present recommendations.
• Commercially minded, with the curiosity to uncover client needs and connect them to relevant services.
• Comfortable discussing budgets, renewal plans, and additional campaign opportunities.
• Able to interpret campaign data and explain what it means for the client.
• Proactive about solving problems, following up, and moving opportunities forward.
• Collaborative and comfortable seeking expertise when a client need requires additional support.
• Interested in B2B marketing, demand generation, and evolving buyer behavior.
• Comfortable working in a small, fast-moving team where priorities can shift.

Helpful experience includes:

• Familiarity with lead generation, content syndication, paid media, ABM, or other B2B marketing programs.
• Experience using Salesforce or another CRM to manage accounts and opportunities.
• Proficiency with Excel, Google Sheets, presentation tools, or project management systems.
• Experience coordinating work with external vendors or service partners.

About Avani Media

Avani Media is a Demand Generation Partner helping B2B marketers bring audiences, channels, media partners, data, and campaign execution together around their business goals.

Our programs can span lead generation, content syndication, paid media, account-based marketing, intent intelligence, audience activation, nurture, and emerging demand generation channels.

We help clients coordinate these resources through a single strategic partnership, making it easier to execute programs and identify ways to improve results.

The Client Success Coordinator helps strengthen that partnership by owning client relationships, delivering reliable service, and bringing forward relevant opportunities for growth.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.