Client Support Agent

Responsibilities:

• Monitor, follow up on, and resolve support tickets in a timely manner
• Communicate clearly and professionally with support requesters throughout the process
• Handle and resolve tickets that do not require development or complex technical intervention
• Develop, maintain, and document comprehensive knowledge of products
• Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
• Basic technical knowledge is a plus
  

• Client Support Agent Experience.
• Documentation skills (clear, user friendly documentation),
• Analytical mind,
• Team player,
• Agile mindset,
• Understanding of content management platforms,
• Communication skills (English mandatory)