Commercial HVAC Operations Lead
Posted Updated
Description
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Key Responsibilities
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completion of service jobs
- Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)
- Manage day-to-day execution of T&M, fixed price, service contracts, and projects
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up of billing plans
- Review open orders daily to ensure the timely completion of jobs
Required Qualifications
- HS Diploma
- 2+ years of service management work experience
Preferred Qualifications
- Bachelor’s degree
- Preferred 1+ of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SA