Commercial HVAC Service Operations Lead
Posted Updated
Description
Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.
Role Responsibilities:
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs non-billable)
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs
Required Qualifications:
- High School diploma or GED
- Must have a valid Driver’s License
- 2+ years’ of customer service experience
- 6+ months experience handling AR/AP for a site
Preferred Qualifications:
- HVAC service industry experience preferred
- Experience in Microsoft Office Suite, Salesforce, and SAP
- Bachelor's degree in Business Management preferred