Community Association Manager / Florida Licensed (Remote102726)
Description
Company Overview
RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™ for three consecutive years. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
Our Guiding Values
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
The virtual Licensed Community Association Manager - Florida (CAM) is the key ambassador of RealManage. He/she will provide management, direction, and leadership to ensure the daily operations of a portfolio of community associations deliver professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer, and/or builder, to manage and operate the community, facilitate solutions to problems, promote community harmony, enforce deed restrictions, and increase the value of each community.
Responsibilities:
- Serves the Board as a consultant in a professional manner.
- Working virtually, will help cover open CAM positions when needed
- Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt.
- Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures.
- Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity.
- Provides administrative, operational, and managerial advice to the Board of Directors.
- Ability to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities, and the progress of specific key initiatives, and make clear and concise recommendations.
- Orchestrates annual Board Orientation, Contract Review, and training workshops to assist the Board in education and goal setting as appropriate.
- Assist the board with hiring contractors and insurance carriers to maintain and protect the community.
- Provide vendor management oversight, including set-up, and bid process, through contract and oversight.
- Oversee and approve payment of vendors providing service to the community association.
- Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association.
- Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents.
- Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging report to ensure timely legal action regarding collections, and any other legal action before the association.
- Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
- Attend monthly Manager’s and training meetings as required.
- Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
- Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
- Other work-related tasks as needed
Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.