Complex Guest Experience & Events Coordinator

This role will support Front Desk operations across AC Hotel and Home 2 Suites properties, helping ensure every guest feels warmly welcomed and well cared for. As our group business, events, and community engagement grow, this position will evolve to support revenue-generating opportunities. This is an exciting opportunity to contribute to exceptional guest experiences while helping build lasting relationships and support the continued success of both properties.

Description

Key Responsibilities:

Front Desk Operations

· Provide Front Desk coverage at both properties, creating a warm, welcoming, and seamless experience for every guest.

· Lead by example, bringing genuine care, professionalism, and a passion for hospitality to every guest and team interaction.

· Take ownership of onboarding and training new Front Desk associates, helping them feel confident, supported, and prepared to deliver exceptional service.

· Introduce new team members to our core values, property management systems, and service standards.

· Coach associates in the hospitality-focused communication and interpersonal skills that turn everyday interactions into memorable guest experiences.

Group Experience & Event Coordination

· Partner with the Area Director of Sales to support property tours, group arrivals, and on-site client experiences.

· Help create memorable, personalized experiences that reflect each client’s needs and showcase the distinct character of our properties.

· Create thoughtful, personalized touches for each group—such as customized welcome materials and tailored check-in presentations—that help guests feel recognized and welcomed.

· Bring creativity and a guest-first mindset to each interaction, helping our properties stand out and build lasting client relationships.

AC Hotel F&B Programming & Community Engagement

· Build a loyal local following for the AC Hotel’s food and beverage outlets by creating engaging experiences that encourage repeat visits and drive revenue.

· Develop, promote, coordinate, and host recurring events—such as bingo, trivia, and live music—that appeal to both hotel guests and the local community.

· Create compelling marketing materials and event promotions that highlight our outlets, attract new audiences, and support sales goals.

· Deliver warm, engaging hospitality at each event, helping guests feel welcome and encouraging them to return.

· Use strengths in marketing, event coordination, and guest engagement to create memorable experiences that support outlet performance and community connection.