Content Designer
Description
Starling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values – all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.
We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
We’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good.
Hybrid working
We have a hybrid approach to working here at Starling – our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.
What you’ll be doing
- Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms
- Getting under the skin of complicated concepts and finding ways to explain them clearly
- Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences
- Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
- Exploring solutions that satisfy regulatory requirements and meet customer needs
- Spotting and solving content design problems, and maintaining consistency – including in all the nooks and crannies
- Developing guidance, templates, and frameworks to scale the impact of content design at Starling
Requirements
This might be for you if
- you’ve worked in UX writing or content design roles before, ideally for an app
- you have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need
- you understand how to use data to drive decisions, and explain those decisions strategically
- you can explain why you chose one word over another, and change your mind when research or new information tells you to
- you’re comfortable asking as many questions as it takes to understand a brief or piece of feedback
- you have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn’t match
- you’re enthusiastic about collaborating with other teams, and curious about others’ points of view
How to apply
Please send us a cover letter as well as a CV – this helps us get a better understanding of who you are and the experience you’ll bring.
Please also attach or include a link to your portfolio, if you have one. If you don’t, please include an example in your cover letter of a piece of writing you’re proud of – tell us what the problem was, what you wrote, and what changed as a result.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
As published by workable · 4 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Resume, Cover letter, As a regulated bank, we require our successful candidates to go through background checks (including but not limited to social media, employment references, fraud checks and criminal history). If we were to conduct these checks, is there anything you would like to flag for us to be aware of? If so, please provide details., Will you now, or in the future, require sponsorship to work in the UK?, Please confirm the current right to work document you hold, eg. British passport, settled status, ILR, Skilled Worker Visa (If visa, please confirm type and expiry):, Have you been convicted of any criminal offences that are not yet spent under the Rehabilitation of Offenders Act?, In the last 5 years, have you had any CCJs, IVAs, bankruptcies or debt management plans? If yes, please provide received & settled dates & amounts., Have you been dismissed from any employment in the past five years, other than for reasons of ill-health or redundancy?, Have you previously worked for Starling Group (either directly employed or as a contractor/temporary worker)?, What are your salary expectations?, Please can you confirm your current location?, Do you need any reasonable adjustments for the recruitment process?, We want to make sure we're referring to you properly in your notes and interview communication so please tell us, what are your pronouns?, Where did you hear about this role?, Do you know anyone who works at (or is in the process of joining) Starling Group or Engine by Starling? (Please select all that apply), If you have answered yes, please provide their full names:, Have you worked for KPMG LLP or A&M Alansari Auditing at any point within the past 2 years, as a partner or as part of the audit engagement team for the audit of any Starling Group company?
Short answers (1)
- Feel free to share a link to your portfolio if you have one
Pick from a list (1)
- Do you have the right to work in the UK without requiring sponsorship?
Written answers (1)
- Why would Starling regret not hiring you?
Attachments (1)
- Feel free to attach your portfolio or example work if you have one