Continuous Improvement Navigator

Help Us Close Gaps. Connect Patients. Improve Care.

Sandhills Medical Foundation, Inc. is seeking a motivated, organized, and patient-focused Continuous Improvement Navigator to join our Continuous Improvement team.

In this role, you will help connect patients with the preventive and follow-up care they need while working alongside providers and clinical teams to improve patient outcomes and quality performance.

What You'll Do

• Identify and contact patients who are due or overdue for preventive screenings, chronic disease follow-up, annual wellness visits, and other services.

• Assist patients with scheduling appointments and navigating healthcare services.

• Maintain and work patient care-gap lists and help re-engage patients who have fallen out of care.

• Identify barriers to care and connect patients with the appropriate resources or team members.

• Review patient records to validate quality documentation and identify care or documentation gaps.

• Prepare provider-specific care-gap reports and support provider huddles.

• Assist with chart reviews, quality audits, data validation, and tracking.

• Support quality initiatives related to UDS, PCMH, HEDIS, value-based care, and HRSA requirements.

• Participate in quality improvement projects, including PDSA activities and initiatives focused on access, continuity of care, and patient engagement.

• Accurately document outreach and maintain patient confidentiality in accordance with HIPAA requirements.