Contract Manager (full-time or part-time)
Description
We are looking for a Contract Manager, and a Deputy who will cover in their absence, to act as the main point of contact with the European Parliament for the Centre's visitor and event staffing services.
The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.
You will:
- Act as the main contact for the European Parliament on all matters related to the service contract;
- Prepare and send monthly staff schedules at least 20 days in advance;
- Prepare and submit monthly activity reports;
- Confirm staffing for special events within 3 working days of a request;
- Oversee the staffing of the Centre's team and ensure that service levels are met;
- Work closely with the on-site coordinators on scheduling, reporting and any issues that arise.
Requirements:
- University degree;
- Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
- EU knowledge: good knowledge of the EU institutions and their powers, in particular:
- the European Parliament and its Members (MEPs)
- the European Commission and the Commissioners
- current EU affairs
- IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
- Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
- Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
- Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
- Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events; you should be reachable during the Centre's opening hours: Monday–Friday 9:00–19:00, Saturday 10:00–18:00, Sunday 14:00–18:00;
- Relevant professional experience in communication, public relations or staffing;
- Strong organisational skills and reliability with deadlines;
- Experience managing service contracts with EU institutions or other public bodies is an advantage;
- A valid first-aid certificate is an advantage;
- Knowledge of other EU languages, in particular French, German or Spanish, is an advantage.
We offer:
- A key role in an innovative venue dedicated to education and engagement with Europe;
- Flexible location: daily presence on site is not required;
- A modern work environment and friendly colleagues.
Skills
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