Contract / Service Delivery Manager

Key responsibilities:

• Coordinate service delivery, customer communication and contractual commitments.
• Manage application takeover, knowledge transfer and ongoing support activities.
• Monitor SLAs, incidents, escalations and service performance.
• Coordinate technical resources and change requests.
• Prepare service reports and support regular customer reviews.

Required experience:

• Experience managing enterprise application support and maintenance services.
• IT service management, incident management and SLA governance.
• Coordination of multidisciplinary technical teams.
• Strong stakeholder management and communication skills.
• Familiarity with Microsoft Power Platform environments is an advantage.