Credit Manager

Position Summary

Formulate and administer customer credit policies and credit lines that balance sales growth and financial risk, contribute to Company profits, and protect the Company’s investment in receivables. Lead credit, collections, and accounts receivable activities to resolve customer issues and claims and ensure timely invoice collection. Advise senior finance management on industry and economic trends and changes affecting major customers.
Core Responsibilities

Direct customer credit-risk evaluations and credit-line decisions, balancing risk with Company objectives; complete annual financial reviews for customers exceeding established sales or exposure thresholds.
Formulate and direct credit and collection policies reflecting Company objectives, appropriate credit practices, customer financial health, and industry conditions.
Lead effective credit controls and timely collections; monitor accounts receivable aging to prevent excessive exposure and bad debt losses.
Report quarterly credit metrics to the CFO, including days sales outstanding (DSO), receivables summaries, and deductions information.
Partner with Sales and customers to resolve collection issues and build sound credit relationships; work with Customer Services and Government Pricing to resolve deductions and credits and ensure timely processing of confirmed items.
Oversee timely, accurate cash application; perform weekly accounts receivable balancing of incoming cash and complete and publish month-end accounts receivable balancing for financial close.
Establish annual credit-department objectives, ensure delivery against those objectives, and provide staff direction, training, and cross-training where appropriate.
Maintain current knowledge of industry credit practices through periodicals and seminars.
Advise senior finance management on industry and economic trends and changes affecting major customers.
Support successful completion of annual external audits by providing timely responses and requested supporting documentation.

Education and Experience

Bachelor’s degree in Accounting, Finance, or equivalent experience.
At least six (6) years of progressive experience in credit, collections, or accounts receivable.
Minimum three (3) years of leadership or supervisory experience.

Knowledge, Skills and Abilities

Extensive knowledge of credit and collections processes.
Demonstrated experience managing customer credit risk, complex deductions, and dispute resolution.
Proven ability to make credit decisions, including credit limits, credit holds, and order releases.
Technical skills in Microsoft Excel and experience with SAP ERP or similar accounts receivable systems.
Strong organizational, communication, and interpersonal skills.

Physical and Environmental Requirements
This position is primarily sedentary and performed in an office or professional work environment. Essential functions include the ability to sit for extended periods, use a computer and other office equipment, communicate effectively, and occasionally move within the work area.
Supervisory Requirements (if applicable)
Supervise the Credit Analyst and Sr. Credit Analyst. Provide guidance, direction, training, and cross-training where appropriate to support achievement of Company and credit-department objectives.
Additional Information
This job description is not intended to be an all‑inclusive list of duties and responsibilities and may be modified as business needs require.