Cross-Regional Supply, Inventory and Customer Service Manager
Description
The Cross-Regional Supply, Export Order Management & Customer Service Senior Professional is responsible for supporting and driving North America inbound and outbound supply, export order management, inventory planning, and customer service performance, while coordinating supply alignment with global regions including APAC, Europe, the Middle East & Africa, and Latin America.
This role provides cross-functional leadership across inventory and order management processes, driving service improvements, inventory optimization, system effectiveness, and disciplined, data-driven execution across inbound and outbound cross-regional flows. The position works closely with regional teams and global supply sources to identify gaps, resolve root causes, improve processes, and ensure service parts availability in support of customer expectations and new vehicle launches.
Key Responsibilities:
- Manage core inventory and order management processes, including demand forecasting, inventory planning, replenishment, and parts ordering.
- Coordinate North America inbound and outbound supply requirements with global regions and supply sources.
- Support export order management and customer service operations, ensuring alignment between inventory availability, order requirements, and customer service performance.
- Analyze inventory performance, backorders, lost sales, and service performance to identify trends and drive root-cause corrective actions at the part level.
- Define, monitor, and optimize inventory parameters, including minimum and maximum stock levels, to balance availability, service, and inventory investment.
- Partner with in-country and cross-regional teams to improve inventory performance, supply execution, and customer service through continuous improvement.
- Drive accurate inventory and supply data while establishing strong performance tracking and visibility across regional operations.
- Support and improve inventory, planning, and ordering systems, including identifying system gaps and helping teams fully utilize available capabilities.
- Collaborate with global teams to identify process and system gaps and implement improvements across inventory and order management operations.
- Provide analysis, recommendations, and executive-level summaries to support operational and business decisions.
- Lead service parts readiness for new vehicle launches by aligning demand forecasts, inventory strategy, supply requirements, and part availability.
- Support cross-functional projects and strategic business initiatives related to supply, inventory, order management, and customer service.