CSO Director

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO- Director

General Position Summary:

Responsible for the overall management of the Cage Slots Operations Department while complying with all applicable company and gaming regulatory requirements.

Essential Functions/Major Responsibilities:

• Operates the CSO Department according to the department’s policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standards and Title 31
• Develop policies and procedures for the department including outline for implementation and training of personnel
• Responsible for all areas of performance management to include, hiring, training, employee evaluations, coaching and corrective action throughout the department
• Responsible for the development and execution of the department budget to include profit and loss analysis review
• Oversees the preparation of all reports and documentation used to track profit and loss and makes recommendations to Executive Management on trends, revisions, etc.
• Prepares and reviews all financial data related to the operation of the slot machines
• Establishes and maintains all second party cash procurement systems
• Works diligently to coordinate, secure and negotiate service contracts, which best serve the needs of PME’s business endeavors
• Works cooperatively with the Legal Department to ensure contract compliance

Secondary Functions:

• Works closely with Marketing to develop promotions, tournaments or other revenue generating ideas
• Oversees customer and employee relations
• Handles all customer disputes not resolved by the manager
• Promotes Core Values, Mission and Vision
• Other duties as assigned

Specific Job Skills:

• Proficient in MS Office
• Possesses a thorough knowledge of financial data and is able to interpret and prepare reports to include, but not limited to, annual budgets, labor budgets and CAPEX management
• Accurately tracks profit and loss statements and other key metrics
• Demonstrates an understanding of currency equipment and its functionality
• Possesses an in-depth knowledge of electronic gaming, including its components, functionality and PAR sheets, gaming servers, Casino Management System and its applications
• Experience in high volume cash handling or casino cage operations
• Demonstrates strong analytical and problem-solving skills
• Knowledge in electronic gaming, including rules, procedures and regulation of games
• Experience in personnel management, hiring, disciplinary actions, performance reviews, training and staff development
• Marketing and public relations experience
• Leadership and team building experience
• Strong supervisory skills and negotiation skills