Customer Service Account Representative (India Market) - Melbourne Based
Posted Updated
Description
Key Responsibilities
- Manage customer enquiries, quotations, and orders accurately through our Oracle order management systems.
- Provide professional support and guidance on products, pricing, lead times, services, and solutions.
- Deliver timely responses to customer requests and technical enquiries.
- Partner with internal teams to resolve customer issues and ensure successful outcomes.
- Co-manage customer accounts with India-based Field Sales based and support business development Selling Team initiatives.
- Identify customer needs and recommend value-added products and solutions.
- Maintain and update customer account information and relevant business data.
- Proactively support the sales process through outbound customer communications. Support the sales process through proactive outbound customer communication.
- Coordinate activities across Customer Service, Sales, Engineering, Credit, and Production teams.
- Contribute to continuous improvement initiatives and high service standards.
What We're Looking For
- Business-level fluency in English and Hindi, both written and spoken.
- Minimum 2-3 years' experience in a customer-facing, commercial, customer service, account management, or sales support role.
- Experience supporting B2B customers is highly regarded.
- Strong communication and relationship-building skills.
- Commercial awareness and customer-focused mindset.
- Strong analytical and problem-solving abilities.
- High attention to detail and ability to manage multiple priorities.
- Technical aptitude with a willingness to learn new products and technologies.
- Ability to work effectively within a collaborative team environment.
- Comfortable working with customers and colleagues from diverse cultural backgrounds.
- Long-term commitment to living and working in Melbourne.
What You Bring
You are a positive, proactive professional who enjoys helping customers succeed. You take ownership of your work, learn quickly, and thrive in an environment where initiative, collaboration, and accountability are valued.
You are:
- Service-oriented and customer-focused.
- Curious and eager to learn.
- Resourceful and solutions-driven.
- Adaptable in a fast-paced environment.
- A strong team player with excellent interpersonal skills.
Why Join Intralox?
At Intralox, you'll be part of a global company that invests in its people and empowers individuals to make meaningful contributions.
We offer:
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
- Exposure to international customers and markets.
- Performance-based recognition and incentive programs.
- Competitive salary and benefits package.
- A culture built on trust, ownership, innovation, and continuous improvement.
Ready to Apply?
If you're passionate about customer service, enjoy building relationships, and are excited about supporting customers across India from our Melbourne office, we'd love to hear from you.