Customer Service Advisor

Customer Service Advisor

Stoke-on-Trent

We are looking for a Customer Service Advisor to join our Food Services team in Stoke-on-Trent. This is primarily a reception and administration role within our food testing laboratory, with additional duties supporting customer enquiries, sample collections and consumables deliveries.

ABOUT YOU

You will be friendly, organised and approachable, with a professional telephone manner and an interest in providing helpful day-to-day customer service. You will enjoy being a first point of contact and carrying out routine reception and administration tasks accurately and reliably.

This role would suit someone with a reception, customer service or administration background who enjoys answering calls, responding to emails, keeping records up to date and supporting a busy team.

Required skills and experience:

• Excellent customer service and communication skills.
• Strong organisational and administration skills.
• Professional telephone manner.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Strong attention to detail and an accurate approach to routine tasks.
• Good IT skills including Microsoft Office applications.
• Experience dealing with customer enquiries via telephone and email.
• Ability to work independently and collaboratively within a team environment.
• Previous experience in reception, customer service or administration.
• Experience supporting collections or deliveries would be helpful.

ABOUT THE OPPORTUNITY

As a Customer Services Advisor, your main focus will be reception, telephone and email enquiries, and general administration for our Stoke laboratory. You will be a first point of contact for customers, visitors and drivers, helping direct enquiries and keeping day-to-day records up to date.

Alongside your reception and administration duties, you will help arrange sample collections, send customer reports and support consumables deliveries. This is a practical support role for someone who enjoys regular customer contact and a range of routine office tasks.

Key activities:

• Provide reception support, welcome visitors and answer incoming calls and emails.
• Help arrange customer sample collections with drivers and logistics teams.
• Generate and send laboratory reports to customers.
• Help arrange consumables and sampling equipment deliveries.
• Track consumables deliveries and follow up on delivery queries.
• Create and maintain accurate customer records and database information.
• Support stock control and consumables management processes.
• Prepare customer reports using information provided by the team.
• Record customer feedback and pass queries to the appropriate colleague.
• Liaise with laboratory and support teams to direct enquiries and complete administrative tasks.
• Follow quality procedures and support improvements to everyday administration.

Ensure compliance with company policies, procedures and Health & Safety requirements.

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Client-facing technical work within a highly motivated team and dynamic working environment