Customer Service Executive, Cotonou (Benin Republic)
Posted
Description
Location: Cotonou, Benin Republic
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly.
- Have a Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management.
- Reside in Cotonou, Benin Republic or willing to relocate.
- Fluency in French and any other local language e.g. Waama, Ditamari, Biali, Nateni, Yom, Peulh, Dendi, Bariba, is mandatory.
- English speaking is an added advantage.
- Have good people skills.
- Have maximum of 2 years experience in a similar role. Experience working in a Call Center is an added advantage.
- Have basic Microsoft- Excel skill.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.