CUSTOMER SERVICE PLANNING TEAM LEADER
Description
Your Job
As a Customer Service Planning Team Leader, you will lead the team responsible for converting customer requirements into clear, executable demand and delivery plans. You will strengthen customer service and planning processes, align priorities across functions, manage delivery risks, and develop team capability to improve customer satisfaction and business performance.
Our Team
You will be part of the Customer Service Planning team, working closely with Sales, Production Planning, Operations, Procurement, Warehouse, Logistics, Quality, Engineering, Program Management, and Global Supply Planning. The team connects customer demand with internal supply and production execution to support reliable delivery commitments.
What You Will Do
- Lead, coach, and develop Customer Service Planners, setting clear priorities and building a collaborative, accountable team culture.
- Translate customer demand, forecasts, and order requirements into aligned planning priorities and realistic delivery commitments.
- Monitor order status, backlog, supply constraints, inventory, and delivery risks; drive timely escalation, recovery actions, and customer communication.
- Partner with Production Planning, Operations, Procurement, Warehouse, and Logistics to resolve material, capacity, production, and shipment constraints.
- Strengthen forecast, order-management, and planning discipline by improving data accuracy, process consistency, visibility, and follow-through.
- Coordinate responses to demand changes, expedites, cancellations, non-standard order quantities, and excess or obsolete inventory risks.
- Use performance data and root-cause analysis to improve delivery performance, planning effectiveness, and customer experience.
- Support new product introductions, customer projects, and business changes by aligning demand, supply readiness, priorities, and communication across functions.
- Ensure the team follows applicable quality, environmental, health and safety, and company management-system requirements.
Who You Are (Basic Qualifications)
- Bachelor's degree in Supply Chain, Business Administration, Operations Management, Engineering, or a related field.
- Experience in customer service planning, demand planning, order management, supply planning, or production planning within a manufacturing environment.
- Experience leading, coaching, or coordinating a team and working across multiple functions to resolve customer or supply issues.
- Working knowledge of forecasting, order fulfillment, backlog management, inventory, production constraints, and delivery-risk escalation.
- Proficiency in Microsoft Excel and an ERP system, with effective spoken and written English for business communication.
What Will Put You Ahead
- Experience in electronics manufacturing or another high-mix, customer-driven manufacturing environment.
- Hands-on experience with SAP or a comparable ERP and planning system.
- Experience using data analysis, dashboards, automation, or continuous-improvement methods to improve planning and service performance.
- Knowledge of customer delivery, forecast accuracy, backlog, inventory, and excess and obsolete inventory performance measures.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.