Customer Service Representative
Posted Updated
Description
You will serve as a key contact for customers, providing information about financial products and helping them use the online platform independently. You will manage calls and live web chats, identify appropriate solutions, meet quality standards, complete training, and suggest service improvements.
Responsibilities
- Engage customers to understand their needs
- Manage calls in line with agreed service levels
- Manage live web chat conversations
- Provide appropriate customer solutions
- Achieve agreed quality-auditing standards
- Attend training sessions to improve knowledge and performance
- Suggest improvements to customer experience and costs
Requirements
- Customer service skills
- Attention to detail
- Proficiency with telephony and computer systems
- Multitasking ability
- Ability to support and suggest improvements
- Customer service or contact-centre experience is advantageous
- Financial-services experience is desirable but not essential