Customer Service Representative

1. Managing Customer Relationships.

• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
• Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
• Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.

2. Managing the Order Fulfilment Process

• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
• Adhere to any specific customer processes and procedures.
• Create picklists on WMS form Warehouse Personnel when orders are received.
• Report stock status and material movement to customers and vendors as required.
• Report feedback from the customer to management and/or the appropriate department.

3. Supporting the Inventory Management Process.

• Engage with Warehouse Personnel to ensure accurate recording of information and activity.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.
• Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

4. Supporting the efficient and effective operation of the Logistics Department.

• Log customer requests as required to support activity analysis and invoicing.
• Log customer activity for business purposes as required.
• Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
• Support other departments in relation to customer activity data.
• Data entry, correction, and review.

• 1 year experience in Customer Service related role desirable.
• Highly motivated and willing to take ownership of this role.
• Ability to work own initiative and track multiple processes.
• Knowledge of logistics industry (preferred).
• Computer-competent with a working knowledge of logistics software/WMS systems.
• Strong organisational skills and coordination abilities.
• Excellent communication and interpersonal skills.
• Keen on working in a fast-paced environment.
• Unrestricted access to Irish Labour Market