Customer Service Representative

Company : Joe Water

Customer Service Representative (CSR)

Location: Naples, FL (In Office)

• Answer incoming phone calls and assist customers with scheduling service appointments
• Schedule and coordinate technician routes efficiently
• Communicate with customers regarding appointments, arrivals, and service updates
• Respond to voicemails, emails, and customer inquiries
• Enter and update customer information accurately
• Assist with maintenance scheduling and membership renewals
• Process payments and assist with invoicing as needed
• Work closely with dispatch and field technicians
• Maintain a professional and friendly attitude with customers
• Support various office administrative tasks as assigned

• Occasional weekend on-call coverage for emergency customer calls may be required. Any on-call time will be compensated separately from regular pay.

• Previous customer service experience is a plus, but not required.
• Good communication and interpersonal skills.
• Ability to stay organized and manage multiple tasks.
• Willingness to learn and work as part of a team.
• Attention to detail and a positive attitude.
• Basic computer skills and ability to learn new software.
• Scheduling or dispatch experience is a plus, but not required.
• ServiceTitan experience is a plus, but not required.
• Bilingual (English/Spanish) is preferred but not required.

• Reliable and dependable
• Positive attitude
• Team player
• Ability to prioritize tasks in a busy office environment
• Strong problem-solving skills
• Comfortable handling multiple customer requests throughout the day

• Competitive pay based on experience
• Paid holidays
• Paid time off
• Opportunities for growth within the company

If you enjoy helping customers, staying organized, and being part of a growing local company, we'd love to hear from you.