Customer Strategy & Operations Manager (f/m/x)

Customer Strategy & Operations Manager (f/m/x)

To build the engine that lets Customer Success scale, we are looking for a Customer Strategy & Operations Manager (f/m/x).As a Customer Strategy & Operations Manager, you will shape how Customer Success works at Tanso, from operating model and data to tooling, automation and scaled customer formats. Working closely with our Head of CS, you take ideas from concept to hands-on execution and make every CSM more impactful: more customers served, more value delivered, targets hit., Strategy & Operations: You shape how Customer Success operates. Together with the Head of CS, you continuously sharpen our operating model (segmentation, lifecycle, playbooks) and OKR/goal process – and bring it to life, from concept to rollout. As the central link to Sales, Marketing, Product, Engineering and Climate Intelligence, you make sure everything we build and do is aligned on customer value. Tooling & Process Excellence: You keep the CS engine running and make it run smarter. You own and build our tech stack hands-on (HubSpot, Intercom, no-/low-code) and use automation and AI to free up CSMs to focus on what matters most: our customers. Scaled Engagement & Enablement: You help CS scale. You build and run 1:n formats such as Tanso Academy, Tanso Update and our customer advisory board, and grow our customer community. With playbooks and templates, you enable CSMs to serve more customers without compromising on quality. Projects & Strategic Initiatives: You turn ideas into impact. You lead cro...

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Cross Functional Teams, No-Code AI, Low-Code AI, Intercom, Data Analysis, Hubspot, B2B, CRM