Customer Success Associate

Job Description

Execute support operations under the customer success team including

• Respond to merchants inquiries promptly and positively via communication channels, ensuring SLA standards are met, including occasional support outside regular hours.
• Escalate cases to relevant teams and follow up with merchants on solutions.
• Process merchant activations and manage working fi les to ensure accuracy.
• Oversee and execute merchant onboarding for a smooth experience.
• Assist in developing CRM tools to enhance support quality and maintain top-tier service.
• Execute the Customer Success teams strategy to achieve goals efficiently.
• Inform merchants about updates, features, issues, and feedback, sharing insights with other teams.

Qualification

• Energetic and eager to take on new challenges
  
• Strong communication skills in Thai and English
  
• Proficient in MS Office and Google Workspace
  
• Ability to prioritize tasks and take accountability for projects
  
• Friendly, approachable, and personable demeanor