Customer Success Champion
Posted
Description
Position Title: Customer Success Champion
Reports to: Customer Success Supervisor
Department: Inbound
Employment Type: Full-Time
Location: Pegasus Suites & Corporate Center, Georgetown
Job Summary:
We are looking for ‘Customer Success Champion’ to resolve customer queries through phone, chat, ticketing using customer relationship management (CRM) platforms. If you enjoy interacting with customers with a respectful, empathetic and problem-solving attitude, then this is your DREAM JOB!
Key requirements for Success in this role
- Maintaining a positive, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Clear Verbal Communication.
- Active listening.
- Ability to explain information simply — breaking down complex issues into easy‑to‑follow steps.
Requirements to work in this role
- 1 year experience in a Call Center environment
- Ability to multi-task and navigate between multiple applications
- Flexible team player – supports the team well and able to makeshift adjustments on short notice
- Must have basic computer knowledge
- Competent use of Microsoft Office – Excel, Outlook
Your benefits working in this role
- Training with pay and transportation included
- Free One Communications Fibre Residential Internet
- Quarterly calendar team activities
- Twelve (12 days’) Paid Vacation leave
- Gratuity payment
- Medical & Life Insurance
- Performance Bonus
Only shortlisted candidates will be contacted.