Customer Success Manager
Description
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
About the role:
We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes. You have a passion for technology and strategic problem-solving. You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.
What you’ll be doing:
- You will use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns. You will be reactive to customer questions on adoption and business value, enabling champions to articulate Okta vs. the competition.
- You will demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results. You will diplomatically tackle escalations and provide comfort by listening to and understanding customer needs.
- You will demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio. This involves highly effective time management and proactive account health monitoring. You will adeptly identify, diagnose, and independently resolve a broad range of standard customer issues.
- You will consistently drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes. You will be proactive in identifying and acting on standard expansion opportunities by effectively demonstrating and articulating Okta's value proposition.
You would be ideal for this role if you have:
- Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
- Experience in customer success management, working with customers to drive adoption of a technical platform.
- A customer-centric and proactive team player attitude, focused on driving customer loyalty.
- A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
- Being able to utilize consulting-style questions to engage and discover information.
- The ability to operate in a fast-paced environment and manage multiple customers and projects.
- A growth mindset, the ability to take on feedback, and alignment with Okta core values.
Technical Expectations:
- Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
- Flexibility to occasionally attend global meetings, training, and kick-offs.
- Travel up to 15%.
#LI-Remote
(P20605_3595825)
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Skills
As published by greenhouse · 11 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- Website optional
- If yes, please identify name of person / vendor and describe relationship / association: optional
- If yes, please describe: optional
Pick from a list (7)
- Are you legally authorized to work in the country you reside?
- Will you now or in the future require Visa Sponsorship?
- To the best of your knowledge, do you have any family members / relatives or personal relationships at Okta or at any suppliers, partners, or vendors that have a business relationship with Okta? (For purposes of this question, a “family member / relative or personal relationship” is defined as close personal friends (including sexual and/or romantic relationships), close relatives (spouse, partner, children, cousins, aunts, uncles, nieces, nephews, grandparents or grandchildren), someone who lives in your household, or anyone else with whom you have a close enough personal relationship or connection that it could improperly bias your conduct or decision making or be perceived to be capable of impacting your conduct or decision making.
- Do you have any outside business activity(ies) (advisory, consulting, or board roles, or side businesses) that you would continue engaging in or plan to engage in if you joined Okta in this role?
- Have you been employed by Okta, Inc. or any of its subsidiaries in the past?
- I acknowledge and agree to the processing of my personal data in accordance with Okta's privacy policy and personnel privacy policy (see below).
- By checking this box, you consent to Okta using your data to evaluate your candidacy for this role and any other current or future roles that may be a fit for your profile. You may request the removal of your data at any time by contacting [email protected]. optional