Customer Success Specialist - Aid+Attendance
Posted Updated
Description
Aid+Attendance
Customer Success Specialist
About AidandAttendance.com
AidandAttendance.com, a business unit of SilverAssist, helps families navigate one of the most important and often stressful transitions they will face: finding and paying for the right senior living or care solution for a loved one.
Through our nationwide network of more than 4,000 senior living communities, digital platforms, and strategic partners, we connect families with resources that may include bridge financing, VA benefits support, real estate services, packing and moving assistance, and insurance solutions.
As the need for senior care continues to grow for our nation's Veterans and surviving spouses, so does our team. We are expanding in Hendersonville, TN and looking for Customer Success Specialist’s (CSS) who enjoy connecting with people, building relationships, staying organized, and helping Veteran families understand the resources available to them.
If you are someone who enjoys meaningful conversations, helping Veteran families, and staying connected, this could be a great fit.
About the Role
Our CSS is often the first person a Veteran family speaks with when they are exploring how to pay for senior living.
This role is focused on building relationships, understanding the family's situation and educating them on VA’s Aid and Attendance Pension benefit.
The CSS is comfortable having meaningful conversations with families, managing ongoing follow-up, staying organized, and helping guide each family toward the resources that help pay for care.
What You’ll Do
What We’re Looking For
What We Offer
What Success Looks Like
Connect → Understand → Educate → Follow Up → Identify Readiness → Convert
This role is a strong fit for someone who enjoys helping people, building relationships, sales and guiding families toward the right next step.
Customer Success Specialist
About AidandAttendance.com
AidandAttendance.com, a business unit of SilverAssist, helps families navigate one of the most important and often stressful transitions they will face: finding and paying for the right senior living or care solution for a loved one.
Through our nationwide network of more than 4,000 senior living communities, digital platforms, and strategic partners, we connect families with resources that may include bridge financing, VA benefits support, real estate services, packing and moving assistance, and insurance solutions.
As the need for senior care continues to grow for our nation's Veterans and surviving spouses, so does our team. We are expanding in Hendersonville, TN and looking for Customer Success Specialist’s (CSS) who enjoy connecting with people, building relationships, staying organized, and helping Veteran families understand the resources available to them.
If you are someone who enjoys meaningful conversations, helping Veteran families, and staying connected, this could be a great fit.
About the Role
Our CSS is often the first person a Veteran family speaks with when they are exploring how to pay for senior living.
This role is focused on building relationships, understanding the family's situation and educating them on VA’s Aid and Attendance Pension benefit.
The CSS is comfortable having meaningful conversations with families, managing ongoing follow-up, staying organized, and helping guide each family toward the resources that help pay for care.
What You’ll Do
- Connect with families by phone, text, and email.
- Learn about their senior-living needs, timing, and financial situation.
- Educate families on VA Aid and Attendance Benefit.
- Follow up with families who may not be ready to move forward immediately.
- Conduct a free survey to help the family understand eligibility.
- Present our online technology solution.
- Provide clear and complete next steps.
- Maintain accurate notes, tasks, and follow-up in Salesforce.
- Manage an active lead pipeline of families at different stages of readiness.
- Work collaboratively with other SilverAssist brands.
What We’re Looking For
- Strong phone and communication skills
- Empathy and patience
- Good organization and follow-through
- Confidence speaking with families
- Ability to manage multiple priorities
- Attention to detail
- Comfortable learning and using technology; Salesforce experience ideal
- Strong computer skills
- Coachability and willingness to learn
- Team-focused attitude
What We Offer
- Competitive base wage equivalent to $40,000 with commissions that can lead to annual compensation of $50,000 and up.
- Comprehensive benefits package including group insurance, 401k plan and paid time off.
- While in-person work at our Hendersonville, TN office is preferred, we can offer the opportunity for remote work for the right candidate.
What Success Looks Like
Connect → Understand → Educate → Follow Up → Identify Readiness → Convert
This role is a strong fit for someone who enjoys helping people, building relationships, sales and guiding families toward the right next step.