Customer Support Representative

About Eidenconstruction

Eidenconstruction is a customer-focused construction company supporting clients and partners across multiple regions. We’re committed to clear communication, reliable service, and a smooth experience from first contact through project completion.

Role Overview

As a Customer Support Representative, you’ll be the first point of contact for customer questions and service requests. You’ll help resolve issues, provide accurate information, and ensure every interaction reflects our commitment to professionalism and care. This is a role suited to early-career candidates who are eager to learn and grow in a service-driven environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a timely, professional manner

• Provide clear updates on requests, next steps, and expected timelines

• Log, track, and follow up on customer issues to ensure resolution

• Escalate complex cases to the appropriate internal teams and coordinate handoffs

• Maintain accurate records in support tools/CRMs and document common issues and solutions

• Support service quality by identifying recurring problems and suggesting process improvements

• Communicate with empathy and patience, especially in high-pressure or time-sensitive situations

Required Skills

• Strong communication skills (written and verbal), with the ability to explain information clearly

• Customer servicing mindset: attentive, solution-oriented, and committed to follow-through

• Ability to stay organized, manage multiple requests, and prioritize effectively

• Comfort working with basic digital tools (email, spreadsheets, ticketing systems) and learning new systems quickly

Preferred Qualifications

• Any prior customer support, hospitality, retail, or administrative experience (including internships or part-time roles)

• Experience working with customers across different time zones

• Familiarity with ticketing systems or CRM tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus

What Success Looks Like

• Customers receive accurate, helpful responses and feel supported throughout the process

• Requests are documented clearly and resolved efficiently with minimal rework

• Escalations are handled smoothly with strong internal coordination

• You consistently demonstrate professionalism, empathy, and ownership

Work Location

Remote.

The employer sponsors a work visa for this role.