Customer Support Representative
Posted Updated
Description
About the Company
At Jump Labs we build products in data-retrieval and entertainment domains. We have subscription based services. We’re profitable, fully independent in terms of funding, and have an employee-friendly high-ownership culture.
About the Role
We’re looking for a Customer Support Representative with excellent communication and de-escalation skills, and a high English level. Your main tasks will be to respond to customers' complaints and solve their problems.
We have our own internal CRM for tickets and refunds processing.
Requirements
- Strong communication and conflict resolving skills
- Steadiness to a monotonous work
- Willingness to solve a problem once it occurs, both in terms of helping a customer and improving your team's working process
- English C1
Work Conditions
- Fully remote
- Corporate devices
- Paid Udemy courses
- Unlimited PTO policy