Customer Support Specialist with German

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service standards
• Identifying root causes of reported issues and collaborating with internal teams to eliminate them
• Creating and maintaining articles for our knowledge base

• Experience in customer-facing roles within SaaS or e-commerce environments
• Strong problem-solving skills and confidence in handling customer requests
• German at a professional working level (spoken and written)
• English at a minimum B2 level
• Ability to explain complex issues in a clear, simple and understandable way
• Skill in translating technical language into everyday, user-friendly communication

Nice to have

• Basic knowledge of Postman and APIs

What we offer

• A supportive, experienced team you can always rely on
• Full onboarding and work in a small, close-knit support team
• Employment contract (UoP)
• Multisport card and private medical care
• Fully remote work or hybrid model in Kraków or Warsaw
• Paid on-call duties outside standard working hours, based on a predefined schedule