Data Analytics Manager

• We’re looking for a hands-on Data Analytics Manager to lead Chip’s Analytics team day to day. You’ll make sure data requests, product dashboards, MI, analysis and operational controls are delivered to agreed priorities and standards, and you’ll develop a team of analysts
• Line manage the analytics team, including Analysts and the Analytics Lead: 1:1s, objectives, performance and development
• Own intake and prioritisation of data requests from across the business, and set and meet turnaround SLAs
• Supply accurate and timely reporting, analysis and operational data to teams including Finance, Marketing, Product and Operations
• Partner with Product Managers to support feature rollout, performance tracking and post-launch reviews
• Own analytics-built operational controls, monitoring and MI, making sure they run on time, are documented and stay current
• Allocate analysts across Product, balancing BAU demand against Product requirements
• Work with the Analytics Lead to maintain coding, visualisation and data quality standards
• Prioritise the team’s automation and tooling requests, and make sure delivered tools are adopted and controlled
• Own hiring, development and performance management for the team
• Foster a culture of quality, collaboration, accountability and continuous improvement
• Support the Analytics Lead’s growth as a technical specialist
• Raise risks and capacity constraints early with the Head of Operations

Benefits

• 28 Days of Holidays - Plus Public Holidays: Take 28 days to unwind and recharge, plus all public holidays! We prioritize your work-life balance so you can enjoy life outside of work. 🌟
• Private Healthcare with Bupa - Your Health, Our Priority: Get comprehensive care with Vitality’s private healthcare, where your medical history is disregarded, ensuring peace of mind whenever you need it.
• Chip Fitness Benefits - Your Wellbeing, Your Way: Support your fitness and mental wellbeing with access to classes, programs, and personal goals. We’ve got you covered!
• Employee Assistance Programme - We’ve Got Your Back: Access confidential support for personal or work challenges, including mental health resources and practical advice. We’ve got your back!
• Hybrid Working - Flexibility at Its Best: Work in the office 3 times a week, blending in-person collaboration with the comfort of home.
• Investing in Your Growth: We support your development with an annual training budget for courses, workshops, or conferences to help you advance your career.
• Pension: We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career!
• Company Laptop - Work Anytime, Anywhere: Get a company laptop to stay productive on the go, wherever you are!
• Working Away Policy: Work from anywhere outside the UK for up to 90 days – take your job on the go!
• Cycle to Work Scheme - Ride in Style: Enjoy the Cycle to Work Scheme and pedal your way to a healthier, greener commute.
• Season Ticket Loan

• Strong SQL and experience with BI tools; comfortable interpreting and challenging data
• Experience prioritising competing requests from a range of stakeholders
• Experience managing or leading a team of data analysts, ideally in a fast-paced, product-led or regulated environment
• Excellent stakeholder management skills across all levels of the organisation
• Able to translate business problems into clear technical requirements
• Understanding of operational controls and data quality
• Strong data storytelling for a range of audiences
• We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone
• We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for
• We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers
• So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard
• Familiarity with modern data tooling (e.g. Databricks, Python)
• Working knowledge of data governance, including safe use of AI tools with customer data
• Degree in Mathematics, Statistics, Economics or a related field
• Experience in fintech or financial services

• Video screen with someone from our Talent team
• Video interview with the hiring manager
• Short take-home test which you’ll present in your final stage
• Final interview with team