Debt Advice Development Manager
Description
- Job grade: Other
- Contract type: Permanent
- Business area: MAPS - Customer
- Type of role: Debt Management
- Working pattern: Flexible working, Full-time
- Number of jobs available: 2
Location
About the job
Job summary
Debt Advice Development Manager
£65000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Debt Advice Development Manager. This is your opportunity to help shape debt advice services that support people across the UK to navigate financial difficulty and build better financial futures. As part of a collaborative and purpose-driven organisation, you'll play a key role in developing and improving services that make a tangible difference to people's lives.
Why This Role Matters
In this role, you'll have the opportunity to lead and shape key debt advice workstreams including the Standard Financial Statement (SFS), the Money Adviser Network (MAN), the Debt Advice Locator tool (DALT), creditor engagement initiatives, and improvements to customer journeys into debt advice services, shaping work that genuinely improves people's financial wellbeing.
Working collaboratively with government, delivery partners, creditors and the wider debt advice sector, you'll help ensure that services remain effective, accessible and responsive to changing customer needs. You'll use insight, evidence and stakeholder engagement to drive improvements that help more people access the right debt advice, at the right time, through the right channels.
You'll join a team that's passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access. Together, you'll contribute to improving the quality, consistency and accessibility of debt advice services across the UK, helping deliver better financial futures for those who need them most.
Job description
What You’ll Be Doing
The Debt Advice Development Manager will report directly to the Senior Debt Advice Development Manager and will be responsible for:
- Leading the development, implementation and continuous improvement of key debt advice services, products and workstreams, ensuring they deliver positive outcomes for customers and stakeholders.
- Managing and evolving strategic debt advice initiatives, including the Standard Financial Statement (SFS), Money Adviser Network (MAN), Debt Advice Locator Tool (DALT), and customer journey improvements into debt advice services.
- Building and managing effective relationships with government departments, creditors, debt advice providers, delivery partners and sector stakeholders to drive collaboration and service improvement.
- Using customer insight, research, performance data and sector intelligence to identify opportunities for innovation, improve service design and inform strategic decision-making.
- Leading projects and development activity from discovery through to implementation, coordinating multidisciplinary teams and managing competing priorities to ensure successful delivery.
- Representing Money and Pensions Service across the debt advice sector, championing best practice and contributing to initiatives that improve the accessibility, quality and consistency of debt advice across the UK.
Person specification
What You’ll Bring
To be successful in this role, you'll need:
- Experience developing, delivering or improving services, products, programmes or customer journeys within a complex organisation.
- A strong understanding of the debt advice sector, financial wellbeing landscape, or related customer-focused services.
- Proven ability to build and manage effective relationships with a wide range of stakeholders, influencing and collaborating to achieve shared outcomes.
- Experience using data, customer insight and evidence to identify opportunities, inform decisions and drive continuous improvement.
- Strong project management and delivery skills, with the ability to manage multiple priorities and take initiatives from concept through to implementation.
- Excellent communication skills, with the ability to translate complex information into clear recommendations and engage effectively with both technical and non-technical audiences.
Benefits
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension (2:1 matched contribution up to 10%)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email protected]. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01379
Close Date: 08/11/26
Things you need to know
Artificial intelligence
Selection process details
Our Recruitment Process
We keep things simple, fair, and transparent:
Step 1: CV Submission
Applications open: 26th October 2026 I Closing date: 8th November 2026
- Please submit your most up-to-date CV, highlighting your skills and experience that align with the job specifications.
- Along with a cover letter, highlighting how you meet the criteria of the job specification and motivation for joining.
Step 2: Telephone Interview
- Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.
Step 3: Final Stage Interview
Scheduled for: 19th November 2026 – 20th November 2026
(Dates subject to change)
Shortlisted candidates will be invited to attend a final interview via Teams.
Interviews will last 1 hour and will be conducted by a panel of three.
The interview will include a presentation and competency‑based questions to assess your skills, behaviours, and alignment with the role.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : MaPS recruitment team
- Email : [email protected]
Recruitment team
- Email : [email protected]
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