Dental Receptionist III Santa Monica

Receptionist III – Senior / Front Lead

Pay Range: $28–$30/hour

Join a fast growing dental group that has the ability to be your home for a long time! We are looking for team players that want to lead a dental office with significant dental experience.

• Growth potential - our FrontTrack allows you to grow in your front office career with us with reimbursements for courses after tenure with us
• Bonus program - very robust program for office and front office performance
• Mentorship - ability to grow as a front office with a proven track of progressing from receptionist to front office lead to RM
• Culture - many of our team members have worked with us for 5+ years and there is tremendous growth opportunity

What Makes Us Unique: Earn monthly bonuses, learn how to treatment plan all specialties and all insurances, fast promotion cycle, ability to get full hours

Patient Experience

• Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout.
• Accurately collect and enter basic patient demographic and insurance information.

Treatment Planning

• Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving.
• Review outstanding patient balances, collect amounts due, and support achievement of office collection goals.
• Take ownership of treatment-plan follow-up and conversion, including ensuring unscheduled treatment is consistently worked and appropriately documented.

Exception Reports and Other Insurance or Billing Tasks

• Review and resolve front-office exception reports and follow identified issues through completion.
• Own front-office exception-report completion, identify recurring exceptions or trends, and escalate significant or repeated issues to the Front Office Lead or resolve yourself.
• Any other tasks necessary

Fill Schedule

• Confirm appointments and contact recall and unscheduled-treatment patients by phone, text, and email.
• Collect payments, provide receipts, and ensure required forms and information are complete before patients leave.
• Maintain all in office marketing supplies and materials
• Monitor the daily schedule for openings, opportunities, and issues and proactively work to keep provider schedules full.
• Review schedules and patient records before each clinical day for accuracy, completeness, outstanding treatment, balances, scheduling opportunities, and potential issues.
• Take ownership of schedule utilization by identifying and filling openings, reducing preventable cancellations and no-shows, and driving recall and patient reactivation.

Daily Housekeeping

• Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom.
• Check In / Check Out, Floors / Lights, Doors (throughout the office), Waiting Room, Restroom
• Complete all housekeeping forms front and back and upload
• Assist with mail, supplies, lab-case tracking
• Enforce all HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.

Leadership

• Support at least 5 new patients reviews a day, give consultation cards, and help in office marketing
• Support office events, recruiting referrals, and other front-office duties as assigned.
• Monitor front-office collections and patient balances, help resolve account issues, and escalate significant collection concerns.
• Lead, coach, and train Receptionist I and II team members and help onboard new front-office employees.
• Identify missed tasks or breakdowns, ensure they are corrected, and coach the responsible team member to prevent recurrence.
• Serve as the first level of escalation for patient concerns and routine front-office operational issues and involve or serve as the Front Office Lead when appropriate.
• Identify scheduling issues, staffing gaps, workflow problems, or other operational risks and proactively help resolve them or escalate them to the Front Office Lead.

Employment Information

Benefits
Eligible employees may receive medical, dental, PTO, paid sick leave, holiday pay, retirement benefits, bonuses, and other Company-sponsored benefits. Eligibility and terms are governed by applicable plans and Company policies, subject to change in accordance with law.
Equal Employment Opportunity
Clove Dental is an equal opportunity employer committed to nondiscrimination, non-harassment, and nonretaliation. We provide reasonable accommodations as required by law. Accommodation requests may be directed to [email protected].
California Fair Chance Act
Clove Dental considers applicants with criminal histories in accordance with applicable law. Criminal history inquiries and background checks generally occur only after a conditional employment offer, except as legally permitted or required.
Applicant Privacy
Clove Dental collects applicant information for recruitment, hiring, credentialing, background checks, compliance, and related purposes. We do not sell applicant information or share it for cross-context behavioral advertising. Details regarding data practices and privacy rights are available at . Privacy requests may be sent to [email protected].
At-Will Employment
Employment is at-will unless otherwise agreed in a signed written agreement. Either party may terminate employment at any time, with or without cause or notice, subject to applicable law. This posting does not constitute an employment contract.
Licensure and Employment Conditions
Employment may require valid professional credentials, work authorization, lawful background checks, healthcare exclusion screening, and completion of onboarding requirements. Clove Dental may modify position terms, compensation, schedules, duties, or benefits prospectively, subject to applicable law.