Deputy Chief Program Officer - Homeless, Residential, Youth and Care Coordination Services

Reports to: Chief Program Officer
Portfolio: Homeless, Residential, Youth and Care Coordination Services
Position: Full time
Annual Salary: $155,000 - $160,000

Position Overview

Project Hospitality seeks an accomplished, mission-driven Deputy Chief Program Officer, Homeless, Residential, Youth and Care Coordination Services to advance a critical portfolio serving adults, families, and young people across Staten Island. This senior leadership role offers the opportunity to shape programs that address homelessness, strengthen housing stability, support youth independence, and connect individuals with essential healthcare and care management services.

Reporting to the Chief Program Officer, the Deputy Chief Program Officer, Homeless, Residential, Youth and Care Coordination Services provides strategic and operational oversight of Homeless outreach, drop in and shelter services, supportive housing, youth drop in, transitional and support services as well as Health Homes care coordination.

The role is responsible for program quality, staff leadership and development, financial stewardship, regulatory compliance, and measurable outcomes. The successful candidate will combine strategic vision with sound operational judgment, build strong partnerships, and inspire teams to deliver compassionate, coordinated services that respond to Staten Island’s evolving needs.

About Project Hospitality

For more than four decades, Project Hospitality has served Staten Island residents experiencing hunger, homelessness, illness, and crisis. Through a comprehensive network of services, the organization helps individuals and families address immediate needs while building pathways toward stability and self-sufficiency.

Project Hospitality’s work is grounded in the dignity of every individual and the belief that meaningful progress requires accessible services, trusted relationships, and sustained support. This position offers an opportunity to advance that mission through leadership across programs central to the community’s well-being.

The Leadership Opportunity

Housing instability, youth homelessness, and complex health needs demand leaders who understand how services, systems, and relationships must work together. The Deputy Chief Program Officer, Homeless, Residential, Youth and Care Coordination Services will strengthen the connections across this portfolio so that participants experience coordinated support from initial engagement through long-term stability.

As a key partner to the Chief Program Officer, this leader will establish clear priorities, develop capable program managers, and align resources with service demands. The position calls for an executive who can guide organizational improvement while remaining attentive to the realities facing participants and frontline staff.

Key Responsibilities

Strategic Leadership and Program Integration

• Translate organizational strategy into portfolio plans with clear priorities, accountable leadership, and measurable objectives.
• Align program operations, staffing, budgets, and service outcomes with community needs and contractual commitments.
• Strengthen referral pathways, shared case planning, and transitions across housing, shelter, youth services, care management, and other Project Hospitality programs.
• Identify service gaps and recommend improvements, partnerships, and growth opportunities supported by evidence and available resources.
• Provide the Chief Program Officer with timely analysis, recommendations, and updates on portfolio performance and emerging risks.

Homeless and Residential Services

• Provide oversight of assigned emergency shelter, transitional, supportive, and affordable housing programs and related housing stability services.
• Establish consistent standards for safe, dignified environments, responsive case management, and dependable program operations.
• Advance housing placement and retention by addressing barriers, strengthening partner coordination, and improving transitions to appropriate permanent housing.
• Partner with Operations and program leadership to address site conditions, staffing coverage, emergency preparedness, and resident concerns.
• Ensure participant experiences and feedback inform service improvement and accountability.

Youth Support Services

• Direct youth housing, drop-in, and supportive services that promote safety, belonging, and progress toward independence.
• Strengthen access to education, employment, life skills development, counseling, and stable housing.
• Ensure services reflect young people’s developmental needs, cultural identities, strengths, and goals, including those of LGBTQ+ youth.
• Support family engagement and reunification when appropriate and safe.
• Develop partnerships that expand opportunities for young people and improve continuity of support.

Health Home and Care Management

• Provide leadership for care coordination serving individuals with complex medical, behavioral health, and social support needs.
• Strengthen outreach, enrollment, engagement, and retention so eligible participants receive timely and consistent services.
• Oversee care planning, caseload management, documentation quality, and coordination with healthcare providers and community partners.
• Improve transitions of care and connections to housing, benefits, food access, transportation, and other essential supports.
• Collaborate with Finance and quality teams to improve productivity, billing readiness, reimbursement performance, and program sustainability while maintaining service quality.

Staff Leadership and Organizational Culture

• Supervise, mentor, and develop assigned program leaders, establishing clear expectations and consistent management practices.
• Build leadership capacity through coaching, performance feedback, professional development, and succession planning.
• Partner with Human Resources to recruit and retain qualified staff and address vacancies, workload pressures, and workforce needs.
• Promote a culture of professional accountability, collaboration, equity, and respect.
• Maintain a visible presence across program sites and model trauma-informed, person-centered practice and appropriate professional boundaries.
• Support staff well-being through effective supervision, realistic workload planning, and timely attention to operational challenges.

Quality Assurance and Risk Management

• Ensure compliance with applicable contracts, funder requirements, privacy obligations, and program standards.
• Partner with quality and compliance teams to maintain audit readiness, address findings, and implement corrective actions.
• Ensure serious incidents, safety concerns, grievances, and operational risks are promptly escalated and addressed.
• Use participant feedback, program reviews, and performance data to identify concerns and strengthen service delivery.
• Maintain effective communication with the Chief Program Officer regarding significant issues and recommended responses.

Financial Stewardship and Performance

• Develop and manage portfolio budgets in partnership with Finance and the Chief Program Officer.
• Monitor spending, staffing, utilization, revenue, and contractual performance to identify risks and support timely decisions.
• Establish meaningful performance measures and use dashboards to guide improvement and resource allocation.
• Balance service priorities with responsible financial management and long-term program sustainability.
• Prepare clear program and financial updates that support executive decision-making and Board oversight.

Community Partnerships and External Representation

• Represent the portfolio with government agencies, housing partners, healthcare providers, schools, and community organizations, as delegated by the Chief Program Officer.
• Build relationships that improve service access, housing opportunities, and continuity of care.
• Collaborate with Development on funding proposals, program narratives, and impact reporting.
• Communicate program needs and outcomes effectively to internal and external stakeholders.
• Advance Project Hospitality’s role as a responsive partner in addressing Staten Island’s needs.