Deputy Program Manager

Everforth ECS is seeking an Deputy Program Manager to work in our Huntsville, AL office.

Everforth ECS is seeking a trusted, people-centered Deputy Program Manager to support a fast-paced, growing IT services program serving a federal law enforcement customer. This Huntsville-based leader will partner closely with the Program Manager in Quantico, VA, the Technical Lead, government stakeholders, and geographically dispersed teams to deliver high-quality operational and technical services in support of mission-critical laboratory and law enforcement capabilities.

The program provides enterprise IT services, application support, infrastructure operations, cloud migration support, and end-user services for forensic examiners, laboratory technicians, and support personnel. The Deputy Program Manager will help lead a distributed team across multiple technical disciplines while ensuring disciplined program execution, responsive customer engagement, sound financial and staffing management, and a collaborative culture where employees can succeed.

The ideal candidate is a highly organized, dependable team player who balances operational rigor with strong interpersonal judgment. They are comfortable stepping into ambiguity, driving action across teams, and serving as a trusted extension of the Program Manager—equally capable of managing monthly deliverables and financial actions, resolving staffing challenges, supporting technical teams, and fostering an accountable, mission-focused culture.

Core Responsibilities

• Partner with the Program Manager and Technical Lead to provide day-to-day leadership and oversight of a geographically dispersed, cross-functional IT services team.
• Serve as a primary Huntsville-based leadership presence for employees and customer stakeholders, promoting communication, engagement, accountability, and a positive team culture.
• Support program management functions including financial tracking and forecasting, monthly reporting and deliverables, staffing and workforce planning, subcontractor coordination, hiring actions, and contract administration.
• Monitor program performance against contract requirements, service-level expectations, key performance indicators, staffing targets, schedules, risks, and customer priorities; identify issues early and drive corrective actions.
• Lead or support regular internal and customer-facing meetings, including daily standups, leadership touchpoints, sprint planning and reviews, Program Management Reviews, status briefings, and operational planning sessions.
• Facilitate cross-functional coordination among service desk, operations, engineering, networking, cloud, quality, and development teams to ensure work is prioritized, dependencies are managed, and commitments are met.
• Help mature program processes, including Agile delivery practices, Jira-based workflow management, knowledge management, documentation, issue escalation, risk management, and continuous improvement.
• Coordinate the development, review, quality control, and on-time submission of contract deliverables and recurring reports.
• Work with the Program Manager to develop and execute workforce staffing plans, including recruitment priorities, onboarding, retention, professional development, coverage planning, and succession planning.
• Foster an inclusive, high-performing culture that recognizes employee contributions, encourages collaboration across locations and teams, promotes professional growth, and maintains high expectations for work quality.
• Engage government stakeholders, team members, and partner organizations to gather and prioritize requirements, communicate progress, manage expectations, and resolve issues professionally.
• Support the management of operational, technical, and programmatic risks; develop mitigation strategies and communicate impacts, decisions, and required actions to leadership.
• Decompose high-level objectives into achievable plans, milestones, user stories, tasks, and acceptance criteria as appropriate for Agile, operational, and project-based work.
• Support solution delivery activities, including application and infrastructure modernization, cloud migrations, production deployments, operational readiness, testing, process improvement, and end-user adoption.
• Represent the Program Manager as needed and assume delegated leadership responsibilities during the Program Manager’s absence.

Success in This Role Will Be Measured By

• Consistent, reliable partnership with the Program Manager and Technical Lead, with strong follow-through on delegated priorities.
• On-time, high-quality submission of deliverables, reports, financial inputs, staffing actions, and other contract requirements.
• Strong employee engagement, retention, communication, and collaboration across the distributed program team.
• Clear visibility into program performance, risks, staffing needs, financial status, and customer priorities.
• Effective coordination across technical and operational teams, resulting in timely delivery and fewer unresolved dependencies.
• Positive feedback from government stakeholders, employees, and internal leadership.
• Measurable improvements in program processes, workforce readiness, operational performance, and team culture.