Deskside Support Engineer

Position Details:
- Location: Turmstrasse 24, 6312 Steinhausen, Canton Zug, Switzerland.
- Position: Deskside Support Engineer – Full Time (FTE).
- Contract: Long-term.
- Requirement: 1 Resource + Backfill.
- Experience: Minimum 6+ Years.

Mandatory Requirements:
- Valid Swiss B-Permit with authorization to work in the cantons of Zug and Zurich.
- EU permits are not accepted.
- German – C2 Level (Mandatory).
- English – C2 Level (Mandatory).
- Non-native bilingual candidates are welcome.

Key Responsibilities:
- Provide L1/L2 Deskside and Desktop IT Support.
- Troubleshoot Windows OS, software applications and IT support tools.
- Hardware, laptops, desktops, memory modules and peripheral support.
- Software installation, configuration and troubleshooting.
- Basic network, security and antivirus troubleshooting.
- Basic troubleshooting of UPS, PACs, network cabling and datacenter equipment.
- Audio/Video and Telephony support.
- IT asset and inventory management.
- Computer imaging and re-imaging.
- Printer installation and troubleshooting.
- IT deployments, relocations and hardware refresh activities.
- GxP application installation and troubleshooting.
- Coordinate with vendors and regional IT teams.
- Prepare management-level reports and maintain IT documentation.
- Ensure compliance with IT security policies and procedures.

Candidate Profile:
- Minimum 6 years of relevant IT Deskside/Desktop Support experience.
- Excellent German and English communication skills.
- Strong troubleshooting and customer-facing support skills.
- Experience in IT asset management and end-user support.

Location: Steinhausen, Zug, Switzerland

Skills required for this job:

• EUC
• IT asset management (ITAM)
• User support