Deskside Support Technician - Longmont, CO

Standard Job Description

Deskside Support Technician - Longmont, CO

Lockheed Martin's ITxn SiteOps team is hiring a Multi Functional Info Systems Analyst to support our site at Longmont CO.

What You Will Be Doing:

In this role, you will perform a variety of activities in information systems design, development, and analysis encompassing one or more of the following areas of technical expertise: programming, computer application analysis, software development, systems integration, and related disciplines.

Further Information About This Opportunity:

This role is fully onsite in Longmont, CO and supports other local sites. It follows a 9x80 shedcule and will include some off-shift hours, weekends, and occasional travel. The position also supports a 24 X 7 weekly on-call rotation schedule. An active Secret clearance is required due to program requirements.

Basic Qualifications

• Significant Desktop support experience with Windows OS (Windows 10, 11).
• Proficiency with Microsoft Office suites
• Experience operating and maintaining HW/SW configurations
• Knowledge of Cloud Computing
• Experience supporting IT equipment to include:
  • Desktop PCs, Workstations and Laptops, Apple systems.
  • Printers and other peripherals.
  • Networking devices and other infrastructure components (to include Wireless technologies).
  • Stationary communications devices, such as desktop and conferencing phones, Mobile personal wireless devices, such as iPhone, iPad, Tablets/Lite-weight, Laptops.
  • Other electronic devices as required.
• Ability to work a flexible work schedule as needed and support 24/7 on call schedule.
• Active secret clearance required to start

Desired Skills

• Familiarity with Lockheed Martin policies and procedures.
• Knowledge of LM Space Systems Company
• Outstanding customer service skills and commitment to customer service.
• Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization.
• Excellent and effective teaming skills.
• Excellent written and verbal communication skills.
• Experience researching and supporting new and emerging technologies.
• Experience in IT customer service environment using Service Central ITSM, in support of Windows desktop and high- end engineering tools.
• Working knowledge of server architecture and administration.
• Networking devices and other infrastructure components (to include Wireless technologies).
• Audio/visual systems, such as projectors and teleconferencing equipment, and conference room support.