Desktop Support

Parkside provides professional purpose, hope, and healing. As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time.

Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy. With a focus on society’s most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26. For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled. As a center of excellence, we cultivate talent and provide professional purpose. Together we facilitate healing, one patient at a time.

The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment. This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals. The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support.

****THIS POSITION IS LOCATED ONSITE IN TULSA, OK!!****

Duties and Responsibilities:

Desktop and End User Support

• Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals.
• Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner.
• Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues.
• Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals.
• Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues.
• Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications.
• Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues.
• Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers.

Employee Onboarding and Offboarding

• Sets up computers, telephones, monitors, peripherals, and other technology for new employees.
• Assists with user account setup, password resets, and approved system access.
• Provides basic technology orientation to new employees.
• Collects and processes technology equipment from separating employees.
• Reconfigures and prepares returned equipment for reassignment or disposal.

Equipment and Inventory

• Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment.
• Configures and deploys new and replacement computers and equipment.
• Coordinates equipment repairs, replacements, and warranty service.
• Assists with receiving and tracking technology equipment.
• Ensures equipment is appropriately labeled, documented, stored, and assigned.

Security and Compliance

• Follows Parkside cybersecurity, privacy, and information technology policies and procedures.
• Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities.
• Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns.
• Promptly escalates suspected cybersecurity incidents or unauthorized access.
• Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data.
• Complies with HIPAA requirements and Parkside privacy and information security policies.

General Responsibilities

• Maintains accurate Help Desk tickets and documentation of technical issues and resolutions.
• Provides professional and customer-focused technical support to employees and providers.
• Communicates technical information clearly to users with varying levels of technology experience.
• Assists with desktop equipment deployments, replacements, software installations, and upgrades.
• Coordinates with vendors or other IT resources when necessary to resolve end-user issues.
• Maintains effective working relationships with employees, providers, vendors, and leadership.
• Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct.
• Participates in ongoing professional development and technology training.
• Performs other duties as assigned.