Desktop Support Specialist

Location: Tulsa, OK (100% Onsite)

Type: Direct Hire, Full-Time

Compensation: $40,000 to $50,000, depending on experience

Our client is seeking a Desktop Support Specialist to be the onsite IT presence for their Tulsa office. A managed service provider handles primary IT coverage, including infrastructure, network, and security. This role is the person employees turn to in the building: passwords, Wi-Fi, printers, conference room hookups, and the everyday issues that keep people from getting work done.

It's a strong fit for an IT professional who enjoys hands-on troubleshooting and working face-to-face with the people they support.

What You'll Do

• Serve as the onsite, first point of contact for employee technology needs.
• Handle password resets, multifactor authentication, and user account access issues.
• Troubleshoot Wi-Fi, wired, and VPN connectivity problems.
• Support and maintain printers, phones, and peripheral devices.
• Set up and support conference room technology, including displays, audio/video, and meeting hookups.
• Provide day-to-day support for desktops, laptops, mobile devices, and Microsoft 365.
• Log, track, and resolve support requests in Freshdesk.
• Assist with onboarding by preparing workstations and giving new employees a basic technology orientation.
• Support offboarding, including equipment collection, reconfiguration, and asset tracking.
• Manage IT asset inventory, equipment deployments, and warranty repairs.
• Partner with the managed service provider, escalating infrastructure, network, security, and complex application issues and acting as their hands-on on-site when needed.

What We're Looking For

• 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
• Experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to support users of varying technical skill levels.
• Ability to manage multiple priorities while delivering a high level of customer service.

Preferred Qualifications

• Experience with Freshdesk or a similar ticketing system.
• Experience working alongside a managed service provider.
• Associate degree in Information Technology, Computer Science, or a related field.
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or ITIL Foundation.

Why Consider This Opportunity?

• Direct hire role with a stable, onsite team.
• You are the face of IT in the building, with real impact on how people's workdays go.
• Hands-on variety: desktops, mobile, Microsoft 365, printers, conference rooms, and user support.
• Exposure to infrastructure, network, and security work through the MSP partnership, without carrying it alone.

Interview Process

1. Phone interview
2. In-person interview in Tulsa

At a Glance

Location: Tulsa, OK (100% Onsite)

Type: Direct Hire, Full-Time

Experience Level: Junior to Mid-Level IT Support (1-3 Years)

This position is best suited for someone who enjoys helping people solve technical problems in person, takes ownership of support issues, and wants to build a well-rounded IT support skill set.

Interested candidates can apply directly or email [email protected] for more details.