Desktop Support / Touch Labor Technician (Tier 2-3)

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)

Location: Fort Hood, TX; White Sands Missile Range, NM

Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.

Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities include (but are not limited to):

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices

• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery

• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools

• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty

• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android

• Coordinate and verify vendor warranty repairs and report completed actions