Destination Services Manager

Job Description:

This position is responsible for overall operations and day-to-day management of the Guest Services and Destination Services programs to support Primary Children’s Hospital as a destination children’s hospital. The Destination services Manager works in partnership with hospital leader and across multiple departments to ensure the provision of optimal Destination and Guest services for patients and families.

Posting Specifics

• Benefits Eligible: Yes
• Shift Details: Monday - Friday, business hours

Essential Functions

• Develops program direction and defines the scope, strategy, goals, and growth for Destination services based on departmental collaboration and needs assessment.

• Ensures consistent implementation and execution of applicable services across multiple facilities and service lines working in partnership with hospital administration, physician leadership, service line leadership, and Outreach program to support the provision of optimal customer service for patient, families, visitors, and primary care and referring providers.

• Responsible for managing staff performance including recruiting and selection, onboarding, training, mentoring, evaluating, and corrective action. Responsible for creating a department culture of shared decision-making, effective communication, readiness to change, mentoring, and continuous professional learning.

• Accountable for developing and managing budgets. Assures that appropriate resources, supplies, space, equipment and number of staff and volunteers are allocated to meet patient needs.

• Develops and maintains program materials including wayfinding information, community resources, travel/hotel information, and area attractions.

• Identifies areas of opportunity to improve efficiency and services for referring providers sending patients to Primary Children's Hospital, working with operational leaders, service line leaders, and hospital administration to make improvements.

• Develops and regularly reports on metrics that measure Primary Children's Hospital success at serving as a destination children's hospital.

• Advances program excellence through quality improvement efforts, timely feedback, staff development and continually monitors respected organizations with similar services for best practices.

Skills

• Program Leadership

• Communication

• Decision Making

• Multidisciplinary Teamwork

• Change Management

• Workforce Development

• Patient and Family Centered Care

• Computer Literacy

• Financial Stewardship

• Relationship/People Management

Required Qualifications

• Customer Service experience

• Project Management experience

• Experience using dashboards and reporting data.

Preferred Qualifications

• Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified

• Experience working in healthcare operations and outreach/referral patterns.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.