Device Operations Analyst - Device Clinic (FT)

Position Summary

Under general direction of the Director, assist with Device Clinic operations for the facility in accordance with practice, state and other regulatory standards. Focusing on integration between electronic systems that assist in the management of patient care. This includes, but is not limited to, Millennium, Murj, Holter devices, MCT devices and any other system/ device that is added to the Device Clinic acumen.

Work Schedule

Monday-Friday, 8-5 or as determined by supervisor

Primary Duties

1. Essential Functions:
   1. Be the primary contact for patients, physicians, NPs and PAs in regards to issues with Device equipment and reports.
   2. Work closely with the billing department to ensure accurate and timely billing of Devices services, which includes, but is not limited to both professional and technical billing.
   3. Be the primary contact for the IT department when issues arise and must be worked on in conjunction with Device Clinic operations.
   4. Primary creator and maintainer of key operational reports and assist in the operational interpretation of these reports.
   5. Primary contact for outside organizations such as Murj.
   6. Books, coordinates, and reschedules patients’ in-office and remote appointments. Relays necessary messages to staff. Monitors and updates current information on all provider’s schedules ensuring that patients with CIEDs are properly scheduled for device management.
   7. Develops encounters in medical record and ensures these are assigned accurately to the appropriate provider and assigned accurate corresponding billing status/ICD/CPT codes.
   8. Assists with dissemination of patient notification of CIED advisory reports when applicable.
   9. Verifies patient demographic and insurance information with each patient. Corrects information if necessary.
   10. Answers incoming calls in a courteous manner, determines needed information and directs calls accordingly.
   11. Disposes of patient information in a proper manner to ensure confidentiality.
   12. Other assigned duties and provides backup to other members of the department as needed as directed by supervisor based on demonstrated competency.
2. Abilities:
   1. Examine documents for accuracy and completeness.
   2. Communicate and effectively work with others.
   3. To deliver quality customer service to patients and coworkers.
3. Skills:
   1. Computer programs and applications.
   2. Operation of basic office machinery, including copy machine, fax machine, and telephone.
   3. Good telephone skills, including correct etiquette.
4. Knowledge:
   1. Basic knowledge of medical billing and insurance policies preferred.
   2. Basic understanding of report creation and interpretation.
   3. Basic understanding of IT processes.

Qualifications/Specifications

• Education: University degree required. Masters degree preferred.
• Licensure/ Certification: CPC or IT certification preferred but not required.
• Experience: Minimum of one-year work experience in a medical office setting required. Knowledge of medical office terminology/billing/insurance/medical records and/or coding using ICD and CPT coding systems desirable.