Digital Product Manager - Service Management Tool

Product Strategy & Ownership

• Own the full end‑to‑end product lifecycle of the Service Management Tool, from vision and roadmap definition through delivery, adoption, and continuous improvement.
• Define and maintain a clear product vision aligned with TMF Group’s commercial transformation and global standardisation objectives.
• Prioritise features, enhancements, and technical improvements based on business value, user needs, and governance requirements.

Service Catalogue & Scope Management

• Ensure SMT remains the single source of truth for:
  • Global Service Catalogue
  • Global Scope of Services
  • Country‑specific variations and regulatory deviations
• Enable structured workflows for global, regional, and country‑level review and approval of service scope changes.
• Ensure transparency, auditability, and traceability of service scope updates across geographies and service lines.

Commercial & Stakeholder Enablement

• Partner with Commercial Execution, Bid Management, and Solution Architecture teams to ensure SMT outputs effectively support contracting activities, including MSAs, SOWs, and GSOWs.
• Ensure service scope data is accurate, structured, and reusable for commercial and legal documentation.
• Act as a trusted bridge between global business stakeholders and technology teams.

Data, Analytics & Governance

• Define, track, and report platform KPIs covering adoption, data quality, governance compliance, and usage.
• Drive continuous improvement in data accuracy, completeness, and ownership across countries and practices.
• Enable leadership visibility into scope consistency, deviations, and governance effectiveness.

Delivery & Continuous Improvement

• Work closely with Engineering and Platform teams using Agile delivery practices.
• Oversee UAT, release management, change communication, and rollout planning.
• Continuously gather feedback from country and global users to improve usability, adoption, and business impact.